I've trusted Alex and his crew with my vehicles since I moved to WA in 2011. They are honest (key word - HONEST) and thorough and stand by the work they do. Optimal rating all the way
We find them to be friendly, fair and patient. They take time to explain their diagnosis so the customer understands. They go beyond the "extra mile" as far as we're concerned. Thank you!
Alex and his team are great to work with! I've never trusted a repair shop more than I do NW Auto Center. You have a customer for life!
Always a great experience! No pressure and willing to answer all question regarding our cars. Thanks to everyone on the NW Auto Center Team!
Conscientious, courteous, and fair. Glad to know Alex and his team.
They do an amazing job and are honest.
I would recommend !
I've been a long time customer here at NW Auto Center (10 years) and will continue to bring my truck here for it's needs. Alex and his team are mechanics you can trust to repair it correctly the first time and provide helpful preventative maintenance suggestions but never be pushy for more business.
Honesty, and friendly attitude of the team makes your shop a great place to bring my car for repair. It is good feeling not to worry about the service you provide.
Fast and friendly with no intention of telling you that you need to pay to fix a problem that doesn't exist!
Alex is amazing! Extremely knowledgeable and honest. I always trust that he tells me the truth and doesn't tell me I need to fix things just to make money. He's also accommodating. He's thorough at explaining things. I have a Mercedes C300 and trust him with anything that happens to my car. Even if there's nothing wrong he will tell me the truth. I highly recommend Northwest Auto Center.
His staff is very friendly too!
Alex always does a great job.
NWA was recommended to me by former auto maintenance person just before retiring. Since then (five years) I have continued with NWA. I have never had a complaint with NWA. I continue with NWA auto because of service, quality, and price...
Alex and Bob are amazing and very personal. They care about getting you the best deal. I will use Northwest Auto Center for all my future car repairs.
Service team was very friendly and communicated well. Service was a little slow because they were busy. Service was performed correctly and at the right cost. Will bring all my vehicles to them to service from now on.
Northwest Auto Service is by far the best automotive service professional I've ever worked with. I have the highest level of trust with these guys c4yourself!
As always Alex and his staff give me great service, pertinent information for what may be needed down the way, and at a reasonable price.
My husband always took care of the cars and now that he has passed it is such a blessing to know I can go to NW Auto Center and be treated honestly and expertly. I would recommend them to anyone.
The best auto service experience I ever had! Highly recommended!
Water pump went out on my Dodge Ram 3500 pickup with my camper on the back while camping had it towed to NWAC. Met Bob at 8:00 AM on Sat. morning and told him what I thought. They were able to get on it right away. It was done and ready to go by 3:30 PM and we were back camping with little disruption to our vacation. These guys are great!!!!
Amazing service. Fantastic people.
Staff was friendly, knowledgeable, and thorough. I am glad to have found a go-to shop for my vehicle just after moving to the area.
Friendly and I think they told me the truth and gave me options on my vehicle.
The while-u-wait service is timely and comfortable. We have gone to Northwest Auto with several cars over several years and have never been disappointed.
Pump Tech Skogmo
Typical excellent service. The car was ready when promised. Very satisfied.
I have been going to NW Auto Center for over 10 years and would strongly recommend them. The service and work quality is always excellent, this is the only shop I send my friends and family to.
Northwest Auto Center is honest, and gets it done right the first time in a timely matter. Prices are also good and fair.
Fantastic team! Experienced a problem over the weekend with my Explorer and the team was able to correct (within warranty) and expedite getting us back on the road. Thank you!
Thanks for squeezing me into a busy evening!
Bob And Alex are fantastic. They got everything done within a short time frame we were on. Quality of work and customer service is second to none with these guys. I appreciate their integrity and level of service.
Bob and Alex are the best.
Thanks for the care and effort put into the inspection that you all performed! Everyone went above and beyond! And Bob, it was a pleasure talking to you!
Very friendly staff. Looked at what the car needed and helped map out a plan to get everything done.
Very knowledgeable. Friendly and courteous service. Will definitely return in future when needed.
Always swift, efficient and reliable, Alex makes sure the job is done right and will follow up cheerfully on any issues.
Alex is so helpful! He only does what is necessary for your car, nothing extra and nothing short. I always feel taken care of.
Alex always does a great job!
Took the time to diagnose quickly.
Performed less expensive but appropriate repair Unlike some others
The people at NW Auto Center have always been fair, and have done excellent work on my Toyota. They obviously know their business well, and I've come to the place where I won't take my car anyplace else.
I had been servicing my car at the dealership where I was getting excellent service, however,their prices, were extremely high. I was very happy to be referred to NorthWest Auto by a friend and they took care of me right away, I saved over $400 and the work was completed that day. I will definitely use them in the future and be happy to refer them any time.
Professional, warm. Quality work, nice people, fair price.
Honest, trustworthy, friendly! I won't take my car to any other shop. Alex has built an awesome team!
As always, great service and turn around time at good prices. I love that I can trust that I am paying only for the work that my car actually needs! Alex and Bob are so nice to work with too!
Este es uno Delos talleres en los que siempre te sentiras como en familia pues los dueños son los que siempre te atenderan y sus servicios son garantizados,
Excellent job with great customer service and honesty. Really appreciate the time they took to explain the options. Highly recommend them.
I followed Bob to your shop. His honesty is hard to find these days. He's always seemed very genuine to me.
David is great too. He's very personable.
Thank you to Bob and Alex for getting my car in almost last minute for a simple oil change and tire rotation.
Great service..... Recently relocated to this area. I relied on online reviews and boy I was fortunate. Old school quality service with no hidden cost and personable service, at a great price!
Bob is very helpful and nice. Easily scheduled, took care of my issue quickly, and I feel that the price was fair. They made recommendations for other items that may require attention on the car and I’ll be going back soon.
Good quick service
Bob and his team of auto experts have been taking care of my vehicles for years. They offer top quality service at a great price. They also go out of their way to do all the little things most places wouldn't do. I recommend them to everyone.
Great job! Thank you for taking such great care of my car, Alex!
My only comment is that the average millage indicator was apparently turned off and I don't know how to turn it back on.
Bob handles the customer care desk. Alex is the owner and still works in the shop. My experience there was very good and I would recommend this repair shop to my family and friends. 2 year/24000 mile NAPA warranty is used and their prices are fair market. Shop is clean, paper work is state of the art, and shop personnel are polite.
The crew did an excellent job.
My vehicle likes north west auto.
They are always professional and go the extra mile for their customers. Trust their work completely.
Excellent service and advice. My little Matrix is running much better. I believe NW Auto to be highly trustworthy. I won't be going back to the dealer for service.
Excellent, the service is awesome
Good customer service, reliable work, fair price, good warranty.
Friendly people. On time delivery
Straight up, honest, amazing service and friendly staff. Been coming here for years and I totally trust these people and their mechanics.
My engine light came on so I took my car to Alex’s shop. There was nothing wrong and I appreciated that Alex was honest with me. I’ve been taking my car to him for years. I highly recommend Northwest Auto Center.
Best auto service available anywhere.
This company is professional, courtesy and the work is done in a very reasonable time frame. Since K&S Auto closed, I was unsure of my next auto service I could possibly trust and rely on for future services! Well, I found it in Northwest Auto Center!
Wonderful service, as always!
I think these guys are great. I have an older car that I am not really to let go of. They gave me an easy to understand list of things that need to be fixed and I love the fact that there is no pressure on anything. I don't feel bad about anything when I leave their shop.
Northwest Auto is THE BEST mechanic shop. Hands-down.
With hardly a moment's notice they got me in, and had the rear brakes completely replaced in less than 2 hours. I mean, I drove in, and less than two hours later they had diagnosed the problem, ordered the parts, received the parts, installed the parts, and had me on my way in less than 2 hours.
What do you want me to say beside I will recommend my friends to your service thank you
Friendly and pleasant! Bob was very helpful and recommended some nearby places to go while I waited for the inspection to be completed. Report was comprehensive and fully explained to me before I left. Great experience!
the work was done on time and was well explained.
The team here at Maycreek Landscaping would like to extend a HUGE THANK YOU to Northwest Auto Center in Bellevue. Unable to go over 35mph, our dumptruck had been down for about 3 weeks. We tried to troubleshoot it on our own unsucessfully. Finally we agreed to take it to the Pro's at Northwest Auto. We had speculated on the cost amongst ourselves with guesstimates ranging from $1,000-$2,000. They changed the oil, fixed the radio and had it back in perfect runn ing order for $300 and change. They were professional and prompt. We did have to wait through a weekend to bring the truck in as they were fully booked on the thursday we origionally stopped in to leave the truck so call ahead. Im pretty sure they dont make it a habit of working on larger type dump trucks but werte very accomodating none the less. we would highly reccomend their service to anyone. Very affordable, timely service and quality work. Thank you again to NW Auto.
May Creek Landscape
Knowledgeable, excellent service. Spoke with Bob. Clear explanation of what was wrong with our Honda. Fixed in a timely manner.
Quick service, good price
Great reception on the phone: friendly, helpful, good sense of humor and on top of it.
I needed a cvi on the car I was test driving. Time estimate for wait time was accurate. Explanations of the diagnostics was clear and thorough using photos taken with phone to explain parts of the car that needed attention.
It is great to have an auto service facility that always takes care of what I need, when I need it. Also provides the details not originally noted in my service request but are service items that will need to be addressed and how much these services cost.
No pressure, just great service!!!
I am confident that NW Auto Center has my best interests at heart
and I completely trust them. They have suggested items that could
be put off of were unnecessary that other shops would have pushed
on me to do. It is great to have an honest mechanic to keep my vehicles
running well at a fair price.
Alex and his team at Northwest Auto is the best. They were able to successfully diagnose an issue on my SUV and quickly resolve it. I would highly recommend them.
Good, honest people. They were able to identify the problem for less $ than they had initially quoted. This was my first visit to their shop and will not be the last.
Quick, honest service!
Excellent service on short notice!
Great work as always!
Alex is fantastic and just one of the best mechanics around the Bellevue area.
Had an issue on my way to work and was able to drop off and get a shuttle ride. Very professional and friendly, work was done in a timely manner & cost seems reasonable. Extremely organized environment, I will use again.
Knowledgable and friendly people. A pleasure to do business with
I have been taking my vehicles to Northwest Auto Center for three years. They are friendly, knowledgeable, and always provide great service.
Alex and his team are always amazing!
On time, on budget, can always trust there recommendations & best of all LEGENDARY COFFEE!
Hudson Portraits Hudson
Always great service and trustworthy. This just took a longer time than I thought so I was a little rushed the rest of the day. Other than that terrific as usual.
great place great service
They were fantastic.. They know what they're talking about. I will take my pickups to them again..
A "Performance that will bring people back" experience!
Bob & Colleen Anderson
The service is fantastic!
Great communication, honest in the estimate given, and work was done on time. Would highly recommend.
The best and trustworthy place to have your car to be serviced. I have been their customer since beginning of their business. Price is reasonable and workmanship is well accepted.
First time here, referred by my son. Punctual, clean, reasonable price, good service. Would come back for sure.
Good customer service, advice, reliable and affordable.
Our 2003 Hybrid Honda runs great, Alex and Bob always take good care of our cars! Thank you and your team!
I have been a customer of Northwest Auto Center for over 12 years. Alex, the owner has been a pleasure to work with. I will continue to use them. I prefer NW Auto Center way above any dealer, and I have used a few of them. Thank you Alex, Lori, Bob and his crew.
I was referred here by two different coworkers of mine at T-Mobile. They were absolutely right. I was offered services based on the needs of my vehicle. There was no false sense of urgency created for services I did not need; I was being pressured into 3300.00 worth of services from Evergreen Ford - in the end it turns out I only need struts and to fix an oil leak that's 2000.00 difference. This was to my relief of course! I have 4 cars in my little family, without any doubt we will be servicing all of our vehicles here. #honestbusiness #integrity
Been bringing my mini here for years. I always get treated with respect and honesty. I trust Alex. He's never steered me wrong 🙂
Shhh! Not so loud! If everybody hears about them, we won't be able to get an appointment!
They were friendly and knowledgeable about my vehicle
Great folks to deal with. Bob on the front desk really knows his stuff and kept me informed on the progress of the work being done on my Chev van. Would definately recommend to my friends.
Always Awesome Service!!
Quick repair, detailed estimates sent on e-mail, easy and pleasant communication.
Great service and customer service.
I dropped my car off at 7:00 AM played golf down the street and my car was ready at 11:30 AM on my way back to the office. They did a great job and pointed out a few items to look at my next scheduled appointment. Alex is a great guy and very honest, highly recomended.
Clear honest communication. Will definitely use them again.
Alex always does good job. Reasonable price and most importantly - I trust his judgement. I have 19 years old car, he maintains it for last 5 years.
They are a honest no BS shop with a crew of talented hard working mechanics. You can't ask for much more.
Great shop with honest people that I trust. I feel they give a fair price and are super knowledgeable. They work hard to get people back on the road quickly and safely.
I’ve brought 2 collector vehicles to them, and have felt well taken care of both times. Communication was clear, and felt prices were fair. Bob at the desk is a pleasure to deal with, and have great confidence in Alex, feeling he is honest and trust worthy. Won’t hesitate to continue to bring them my cars
It is a privilege to comment on the superlative service, customer care and overall competence of Northwest Auto Center. In my 88 years, I have never experienced an auto company for whom I have had this level of complete trust. Thank you for giving me this opportunity to express my opinion. Shirley Lansing
Everyone was very polite, helpful and efficient. I would definitely recommend this place to anyone.
Already sent review
I WAS HIGHLY IMPRESSED BY THE GREAT GENTLEMAN MR. BOB AND HIS PLEASANT SMILE AND ABOVE ALL
HIS PROMPT AND EFFICIENT RESPONSE IN MEETING THE CHALLENGES.
Wonderful service, would highly recommend.
Absolutely the best!
I had a need for service quickly as my car would not start, and I was put off for an appointment by the dealer for three weeks! I found NW Auto Service via and internet search and the reviews on Yelp were good. The company lived up to them and tested my car on the day I brought it in with no appointment at no charge (They do this for first time customers.), and gave me a discount on the first service. I had the car the next day. Excellent service.
My first time in your shop. Everyone was friendly and took the time to explain your process. Clean, well-maintained shop. Reasonable prices.
Have taken great care of my vintage car for several years. Have great confidence in reliability and quality of work.
Great job, honest people. Thank you for doing a great job on time.
This business operates with the mentality that you're family and there is NEVER anything that would make you question their integrity. I recently moved and have driven all the way from TACOMA because in my mind you can't buy honesty, & quality of workmanship not to mention the cost has never busted my budget... (Bob's the best!!!) Trust me - don't look further! And No this is not a paid advertisement I work in telecom and have no ties other than being a loyal customer!
Good job, I believe that you left a wrench in the back, I will return it.
It is so nice to have a service of this type that is trustworthy and capable. Will be a long term customer!
As good as usual
Zhiying Zheng (Eric)
We called last minute. Being honest about what and when they could service our Audi, they under committed and over delivered. Fair and honest pricing communicating well along the way. Alex and his team are the best!
Every experience with NW Auto Center is positive. They are the most professional and highest quality shop I have ever worked with. What keeps me coming back is that I know that they will never recommend anything that is not needed and that gives me peace of mind. I highly recommend NW Auto Center.
I love this place. Easy, fair prices and excellent service.
Excellent service with low price. They are trying to minimize service charge and replacement of parts.
Ho Yon Hwang
Always great service great experience!
Fast & Professional. Great service. I would highly recommend.
Friendly, thorough and honest. Provided some basic service without charge. Highly recommend!
I have utilized Northwest Auto Center for 5 years and they continue to provide excellent service.
These folks have been exceptional while I've been looking for a new car. They've conducted 3 pre-purchase inspections for me on a moment's notice (best to schedule an early am appt as they are usually quite busy). They've taken the time to explain what each vehicle needed and helped me to make an informed decision when considering buying a pre-owned car. The shop is clean and well managed, the waiting room provides coffee and / or tea and USB connectivity while waiting, or they will drive you to work, home as needed, and the staff are friendly and professional. Thank you.
Such a great shop and an honest group of guys! Thanks for taking such good care of us!
Always great service.
Thanks for the great service that we can drive away with confidence.
I was given information a couple months ago that my brakes would need replacing but it wasn't wow you have to do it today or else. Gave me some time to save for it. The work was done in a reasonable amount of time and they gave me a ride home.
Always happy with their work. Lets face it no one wants to spend money on car repair but I feel I get a great job at a reasonable price.
Leprechaun Massage Leeper-Carcione
Always awesome caring, and honest service!
Alex and crew fixed my truck when it was over heating even though I didn't have an appointment that day.
Honest people good customer service i highly recommend this place .
I have been using NW Auto for year and wouldn't go anywhere else.
Alex is a great guy and never charges you for thing not needed.
Outstanding service, communication and accountability. They were practical, informative and trust-worthy. I will be returning for all of my mechanical needs for my truck.
Alex, Sean, and Bob are accomodating, helpful and prompt.
Nickols Properties Nickols
Always great experiences with them! I’ve been their customer for many years now.
It is always a pleasure to know I will be taken care of when needed. Appreciate having a place I can truly trust. Thank You
The level of care and detail NW Auto takes every time I use them is impressive. This is by far the best experience I have ever had with an automotive shop. I liked my shop before and NW Auto is superior in every way. If you want to be treated fairly and have peace of mind that your vehicle is properly maintained, I highly recommend Alex Bertolotto and NW Auto.
Fast and excellent service, as usual.
The service was excellent. The price was right and it was done in time,
Done quickly and properly. Reasonably priced.
The guys at NW Auto are topnotch. As the only place I've ever taken my 72 F100, they have worked diligently to keep the ole girl scampering about. And it says a lot that they have brought to my attention parts that they installed in the past that are failing and then fixed/replaced them without cost to me. Why does this say a lot? Because, quite frankly, a place with less integrity probably would have charged me again and with my memory being in about as good of shape as my truck, I would have paid it.
Very friendly & easy to work with, Bob & everyone else was willing to answer all my questions! Would recommend for anyone that needs work done on their car!
I brought my 1970 Chevy to Northwest Auto Center with a number of issues. They took the time to repair the vehicle until they were satisfied, which I really appreciated. I feel that Alex, Nelson and Bob went above and beyond with the repairs to my truck and the service. They actually came in on budget which was a nice surprise as well.
Very easy 90,000 mile service and other work. Dropped my car off on the out of town and picked up on the weekend ready to go.
Alex is a great guy very reasonable and reasonable.
They did a great job replacing my water pump and putting in the brand I wanted for parts. Price was reasonable. Would recommend!
They have taken great care of my car, and my parents cars for 10+ years. Prices are good, and they catch things the dealership misses, and there has been a couple of times a dealership misdiagnosed something that these guys got RIGHT. And saved me a small pile of $$$$ !!
Great work car runs great!!!
Good Customer Services
Owner has patience with me, explain details.
Alex and his crew at Northwest Auto Center of Bellevue is just the kind of mechanic you want on your side. They are truly focused on the 'long game' when it comes to you car. With mine, they were able to troubleshoot a very challenging wiring issue and get me back on the road in no time. Thanks again!
As always. Five stars.
Amazing service! Kind staff! This was the best car service experience I have ever had
Thanks for squeezing us in on NO notice. I run a small fleet of vans and needed to get this headlight replaced but I haven't had the time or opportunity to do so. When my employee suddenly had a little downtime, I called and Bob was happy to help us out! Thanks for quick response - you don't know how much you helped me out yesterday!
You can always count on Alex to track down a difficult problem — from a curious trouble light to a disturbing sound to a 'wrong feeling' on a standard manoeuvre — fix it expediently and reasonably, and charge you minimally. Such a refreshing change from chain shops that check this, analyze that, replace these, try those, and end up draining your account over days without really fixing the issue. Just bring it to Alex first, because you'll eventually have to anyway.
Alex worked on Saturday to replace my radiator and the bill was only 1/2 of what was expected. I have been using NW Auto for 4 years and would go anywhere else.
AAwesome people and very helpful.
Juan fixed the gasket oil leak in my truck and did it all under warranty! Nice work!
Excellent service as usual.
Great customer service!
Great service, expertise and trustworthy.
This is my first experience with you and I do have a good feeling about you. I think I will stay with you. Honesty is the first quality I look for in any auto shop.
Great job as usual!
Great service (again)!
I'm pleased as always, with the service from Northwest Auto. I trust them completely and wouldn't think of taking my car anywhere else.
I had a great experience with Bob, he was very nice and did the work in a very timely manner considering my time frame. I will definitely be a return customer and will refer them.
Great place to get your car fixed.
Always great service
A customer for 8 years
After having my car jumped to start the engine, Bob said to come right in and they would investigate why the engine didn't start.
After identifying that the starter had failed, the part was replaced and I was on my way about a little more than an hour from my arrival.
Great service and fast!
Great service with knowledgeable staff. I was looking for a shop I can trust and develop a relationship with for future auto work. Keep up the good work guys!
Friendly and efficient service - I was able to easily schedule a time to bring my vehicle in to have a front license plate bracket installed. The bracket I had was too large but they offered to trim the bracket down to fit my vehicle for a very reasonable price, which saved me a lot of hassle. I would definitely recommend NorthWest Auto!
Dependable, great, service!!!
They say what needs to be done because of their knowledge and experience and does only what needs to be done because of their honesty and integrity
Great service, great people and great experience. I was in a real jam and needed my car repaired fast - this team came through and made my day. Awesome
These guys are knowledgeable and I trust their judgement. They found few problems in car and actually let met to see it myself.
They never upsell service to me.
Always great service - been going to NW Auto for 20 years- thank you!
The best car service on the planet. Period!
Hudson Portraits Hudson
I was extremely pleased with the service I received from Northwest Auto Center. It’s very obvious customer service is their #1 priority. They were very honest and professional and the service they performed on my Audi cost a fraction of what the dealer was charging me. I’m definitely returning for any future maintenance on my families cars.
Fast service good prices.
Excellent workmanship with reasonable cost.
Always great service- Thx!
very very nice
What can I say they are the Best. Thanks Bob Lori and Alex. Highly recommend!
I paid $120 for an oil change and did not receive my car , carpet vacuum and cleaned as it would have been through dealer.
Great people. Got me in right away. Everyone was very nice, and the mechanic took a lot of time to explain everything to me. I trust these folks after one visit and will recommend them to friends and family. Thanks NAC!
I had my engine oil and transmission fluid analyzed in my 2002 Lexus RX 300 to determine if there were any concerns or if I should sell the vehicle. The results came back without any issues. I have never know a shop that has their capabilities is as through as NW Auto Center. They are ahead of their time. I highly recommend them without reservation.
The service was great! I called on a Thursday and requested that I get my car in on the following Tuesday for an oil change and check-up. I took my car in on Tuesday, they did everything and I had my car back that afternoon. They were quick and friendly, and they were honest about what my car needed - which happened to be just an oil change. They sent me with the results of the report which was easy to read (unlike other mechanics I've been to) and I was on my way. Affordable, kind and speedy.
This place came through on a pinch with such an abstract request, they were fare, fast and helped me when no one else was willing to come up with a solution!
First time coming to NorthWest. I was very happy with their work. More affordable and a better service than my last few trips to Jiffy Lube.
Owner was very friendly and we had a good conversation while waiting. In addition to the normal oil change, they alerted me to a very dirty air filter that should have been changed a long time ago that other places failed to mention several times. Glad to not be breathing in that crud anymore. I can tell that they put a lot of passion into the business and I appreciate that. I will be going there again in the future.
Outstanding and friendly service. Wish they were located in Spokane so I could use them all the time.
Support your local small business / business owner. Fair and reasonable pricing. It's so refreshing to be able to take my car into an auto shop and know that I'm getting an honest evaluation of my vehicles needs. Highly recommended.
Excellent service and pleasant staff. Very conscientious about authorizing any additional work required and reviewing final billing.
I always feel like I got only work that needed to be done and that it was done well.
However there is an improvement space. The coolest thing an autoservice can do is to have a glass wall through which it is possible to see the car being repaired.
The major issue of the car service centers is the INability to see the car during the repair.
Always 5 star service here, Bob and the whole team are professional, fast, and reasonably priced. My husband and I always trust our vehicles with NWAC. Thank you for always giving outstanding service!
NWAC is by far the most honest and talented automotive shop I've ever used.
They continue to wow me every time I use them.
Hudson Portraits Hudson
Always the best....nice to have a mechanic one can trust totally!
Quick diagnosis and repair.
I take all my vehicles - including a classic car - to NW Auto and recommend them highly! I always trust they will do a great job at a fair price. Alex, the owner, really serves his customers well and takes time to understand your needs and provides exceptional service and results.
The service was great and the price was right. The coffee was great and the staff was good, careful and efficient.
I would recommend them to everyone that need good auto service.
The other day when I tried to start my truck after pulling into a gas station, it wouldn't start. Since what it was doing seemed in context with the work NW Auto had recently performed on it, I called and spoke with Bob. In no time Alex showed up and, not only got it started but diagnosed it as a bad cell in the battery (having nothing to do with the work they had performed). He suggested I get a new battery and stop by and they would put it in for me. While I felt bad for assuming, it was reassuring to know that that level of customer service is alive and well today and present at NW Auto. Thanks guys!
D Gregg Mohr
My van (((Captain Ron))) is member of my family. Yesterday morning the ole Captain let go of his right side driveline. I called the Toe truck and gave the address to NW Auto service. (I wasn’t able to connect, and left a message with NW Auto)
The Captain and I were confident we did the right thing, without actual confirmations.
I tried calling again and Bob answered.
“Yes, bring Captain Ron in, we have a full crew today. (Snow and ice day)
(((( Whew ))).
Really happy with how friendly and fair they treated us.....!!!! (They gave Brody (Woof) and me a lift up the street.
Bob called with quote, I asked if that was to replace both “Dive Axels” and he said yes.
So I said yes...!!!
David (mechanic) asked me if I wanted to see the broken shaft, “WOW” that thing was toast, poor Captain Ron held on as long as he could for us.....!!!!!!
Thank you NW Auto Service,
you truly won our trust.
Brody and Captain Ron
They were the only ones who figured what the problem was and a fix.
Robert & Lisa Joyner
I had a great experience here! I dropped my car off for an oil change. About an hour later it started snowing. Hard. Rather than ask me to come get my car so they could go home, Alex called me to let me know that he found a few other issues and offered to stay and take care of them for me. They charged a reasonable price and kept the shop open until I was able to come pick up my car. Couldn't ask for more.
Alex knows his stuff. Honest and fair in every respect. I never hesitate to refer him to friends.
Great service on a super quick turn-a-round
Alex and his team always do a great job.
Disappointing at the world and Humanity what really happen to you people were did we get so lost and blinded
Fair repair charge and quick service
Ho Yon Hwang
I very much appreciate being helped on Saturday afternoon.
The staff, Lorie, was very nice and helpful. The mechanic, Alex, was very polite and took care of my car problem in no time. Thank you very much.
Alex and NW Auto have been fantastic! I've been taking my vehicles to him for the last 15 years and he's always treated me great and given me honest work!! Trust is a big factor, and he's earned it!!
Awesome! Thanks Northwest Auto!
I was very happy with the service I received.
Alex and crew are always on top of things. Their diagnosis is complete and their repairs are the highest quality.
Excellent service. Alex is my new best friend!
James Directo (Jr)
Very good to work with. No surprises. They know what they are doing.
Very satisfied with work.
Always a pleasure to have my cars worked on at NW Auto. Knowledgable, trustworthy and friendly. They get the job done and keep my cars in good condition.
Always professional and dependable-- above and beyond
Excellent work, friendly service, good pricing. Thanks!
Bob and Alex provide excellent expertise and value and are cheerful and flexible in scheduling. They are very honest and reliable.
Amazing service. Highly recommended.
Northwest Auto Center is the place to take your vehicle and know, without a doubt, that you will get excellent service. Bob and Alex and the team of mechanics that work there are honest, reliable and know their stuff. It'd been a while since I'd taken my car in. I got busy and kept ignoring the emails to come in for a regular service. So, I expected things to be really bad. I was pleasantly surprised when I got the quote from Bob that it wasn't as bad as I thought it could be. I thoroughly trust Alex, Bob and their team to work on my car! Now, I just need to be sure to get it in when it's due for its regular check up!
Alex and the amazing team at Northwest Auto helped convert my 1968 Mustang into a vicious V8 machine after the original straight 6 engine threw a rod in December of 2018. They did an amazing job, and my Mustang is now basically a new car, but not just a new car, a new, upgraded, high-power beast! Thank you all again for the amazing job on this restoration/full conversion, your hard work and skill is always appreciated, and me and my family will continue to be loyal customers for years to come! Love you guys!
Very good customer service and maintenance
Prompt, professional service on a fairly minor issue. They fully explained the details, and pointed out a couple of secondary issues to be looked at to prevent future problems.
Very easy to work with NW Auto Center. I dropped my car off in AM for a service and was given a ride to work and back once the service was completed.
Alex is a great guy and even reset my automatic Garage door opener to my car which need to be reset at no charge.
Both my wife and I have our cars worked on by Alex and have for years.
Professional efficent and friendly
Alex and team always do a very nice job with our vehicles. It is nice to have a mechanic that I can trust and whom I know puts his customers best interest first.
The check engine light had been turning on and off on my vehicle over the last several years, and it was diagnosed as a catalytic converter code by several other mechanics. I was told to not be concerned, as a new catalytic converter was expensive and I had no trouble passing emissions testing. The car seemed to be running well, however over the last last few years I noticed that it just didn't have the power/acceleration that it used to and fuel efficiency was extremely low. NW Auto Center was able to diagnose the actual issue (a knock sensor) and repaired the problem timely and at the quoted price. My check engine light has not turned back on, the acceleration has vastly improved and fuel efficiency is noticeably better. I highly recommend their services!
the most honest and complete auto mechanics in the Seattle and Eastside area!
NorthWest Auto Center was great - their inspection and printout breaking down their recommended services including parts/labor was really useful in talking about the work to be done I greatly prefer that to other shops that just tell you over the phone and don't give you a detailed breakdown. Their prices were also great for the area.
They were even flexible when I brought up overlapping services and when I went to pay they helped me resolve extra labor charges when pointed out. I will definitely be coming back.
Bob took the time to analyze the "sound" coming from my engine compartment, then with my car in his shop, further evaluated the problem, found and fixed it and in a day and a half, I drove away completely satisfied. Good friendly and professional job; I'll be back now whenever I need new service.
Thanks for great, personal, friendly, quick and convenient service. I feel good about having my car serviced at NW Auto Center
Bob (my service advisor) and Alex (my mechanic) is without a doubt one of the best. You will definitely feel you're taken care of and at great value.
An honest mechanic might sound like an oxymoron to some people. At least, that was my own skepticism after countless experience with other auto-shops that always breaches customer trust (adding on unnecessary services, billing unholy amounts, hidden fees undisclosed, repair not always being spot on - it goes on and on). I never thought I would find an auto-shop that has the trinity: 1) honest, 2) affordable, and 3) great customer service - but Bob and team proved me wrong and really went above.
Northwest Auto-Center has declined/refused my business a couple times. Not because they couldn't help or they didn't appreciate me as a customer. In fact, it was the exact opposite. They turned me down because they advised it would be more beneficial to get certain services elsewhere considering time and cost. They could've very easily just taken me in and charge me the fee. This already speak volume about its integrity.
The latest service I needed was to repair my engine. Bob originally advised that I take the car to the dealership instead in case they will cover it out of warranty - even though they can also fix it. The dealership quoted an absurd $4,000 and 1 month for needed service. Called Bob back and he offered to repair for approx $2,000 and a couple days. I'm going to refrain from commenting about the dealership because I'd say some very mean things. Thanks to Northwest Auto, car is now running like brand new and was able to save a whole 50%.
I also had to tow my car around a few times between my home, Northwest Auto, and my dealership. This can be a headache coordinating but when I told Bob about it, he offered to keep my car for over a week until my appointment! Even when he is tight on space in the garage from other customers, he didn't want me as a customer to face the hassle. I'm just so happy there are honest businesses out there and that I've finally found this rare unicorn of an auto-shop.
I wouldn't trust my vehicle to anyone else Northwest Auto is always honest and works tirelessly to ensure you're taking care of just like family.
I trust Northwest Auto Center to take good care of my Lexus and of me, and they do! The car is running great, and they do their jobs quickly and well. Thanks, Alex and team!
It is very good!
Northwest Auto is my mechanic of choice.
Always friendly and great service
I don't think I would take any of my vehicles anywhere else period. Bob keeps the place running smooth and on time, and Alex is a genius. I'm very happy I found this place a few years ago. I can't stand going to a shop that has 16 cars parked out front and office that looks like a tool overflow shed, so I will continue to go to this shop only. These guys get your car in on a specific day and get it out as scheduled.
Staff are always friendly and informative. Your location is convenient to me and I appreciate the rides to/from the shop. Prices seem reasonable. I feel I am getting honest, reliable workmanship.
We had a great experience. Making an appointment and the availability was very easy and they were very accommodating.
Alex from NW Auto retrofitted by 1961 Willy's Jeep with disc breaks (replaced the original drum brakes). Alex did a stellar job, great communication through the process as well.
Bob and his team are the best; they are patient, kind, knowledgeable, and reassuring. I've been bringing my car here for years, and my life has been much less difficult and less stressful thanks to this business.
Great service and professionalism. Honest and intelligent automotive services. Very friendly staff and owner!
Very professional with excellent customer service.
Great service great price!
Great customer service and quick reliable repairs. Fair price.
I have been a customer for 20 yrs. The work is alwatoys done on time and professionally. Alex is the only person I trust to work on my vehicles.
Debbie & Jerry Armstrong
Through the years.....from hard to figure problem solving....to regular maintenance services..... for me they are the best for honest repairs at a reasonable price.
Robert & Lisa Joyner
I had a 930am appointment for an oil change. The front desk was super helpful. They took my car and the oil I had provided and told me that it would take about an hr to get out of there. I just waited around in their front office as they took my car in. It took a little longer than expected, maybe like 10-15 min extra, but that's no biggie. Charged me 20 for labor + 14 for oil filter, I was out in under $40! great deal!
As always, the crew at NW Auto took good care of my truck.
The service was done on time. The service at Northwest Auto Center is always done within budget.
They also tell you what was done and if there is anything that needs to taken care of in the near future.
They are great in service!!!
What can I say! Every single one of you folks are wonderful! Since I have taken over the " head of the household", I was nervous on who I could trust, rely on and know the job would be done right! Thanks to all, I am a happy camper.
I heard a strange noise in my breaks. Alex and his team looked at them and said the pads were uneven so making a noise but I was perfectly safe and had plenty of pad left unless I just could not handle the noise. They could have easily sold me knew pads but instead, they were honest. Additionally I was charge NOTHING for the time spent talking to me, driving my car and putting it up on stilts to take a closer look. This is why I come back!
Dan really helped, I don’t know anything about cars and he made me feel assured my car was in good hands
Great service committed to resolving issue. Let me know along the way the status of repair.
Thank you to Bob and Dave and Alex! Northwest Auto Center is by far the best auto service I have had. An unheard-of level of customer service, so gracious. I had a large bus I needed serviced in a short amount of time. I also ran into a lot of hiccups getting it over to NW Auto Center, but they understood and accommodated my timeframe. After they looked at it, they explained all of the work they recommended to get done, in a very frank and straightforward level of detail. They told me what they thought was a 'fix this right now' problem, and what was was a 'eeeh-not-absolutely-necessary-to-get-fixed-right-now-but-you-might-want-to-keep-an-eye-on-this' kind of problem. No bullshit with these folks. Love em. I will definitely be back again!
Found NWAuto a couple years back to work on my Ford Ranger and recently bought a 56 Ford that I took back there and find their work to be really great! Thanks for everything you do and care when I bring in the truck!
Straightforward pricing. Not trying to oversell you unnecessary fixes and services.
It is great to have a shop that consistently demonstrates that they have my best interests at heart. I just had my timing belt replaced and feel very confident that the integrity of NW Auto Center is unmatched. If you want a shop that does excellent work, doesn't cut corners and you can trust, this is the place.
Very quick and helpful, Bob and everyone else were very prompt and kind, even drove me back to the office which saved a lot on an uber.
I got a printed list of all the different issues I need to address which is extremely helpful and i would certainly recommend them based on this experience.
Great service, timely and thorough. Thank you Alex and Bob!
Great service! They were able to get my car fixed and back on the road the same day!
Very prompt service. Highly recommended!
We are now using Northwest Auto for our fleet vehicles, these people do a very nice job.
fast, friendly, straightforward. I'll be bringing my vehicles there from now on.
I am always confident taking my car to NW Auto. They are very professional and care for each client.
Very kind and detail oriented staff! Thankyou for taking me in on short notice!
professional service with fair price. Good people to work with.
Fast and friendly service without pressure of any upsells. Quote was accurate with no surprises.
Car runs great now!!!
Caring and thorough. They are our neighborhood mechanics and treat us as such...
We brought our work truck in for a tune-up and brakes. It was so convenient to be able to make an appointment for a Saturday as the truck is in service Monday-Friday. Talk about a very thorough inspection of the truck! They even found the license plate light bulb that needed to be replaced. I can't say enough about the outstanding service we received. It is nice to have an honest, friendly auto center to trust to keep your vehicles running great.
Cascade Industrial Supply Kathy Scanlan
NW auto continues to wow me with their service and quality! Alex has a passion for excellence and his customers.
Hudson Portraits Hudson
After having a bad experience with one of Bellevue's top rated favorites for automotive repair, I was relying on the dealer of my car (Jeep) until it became inconvenient to wait for a couple of weeks to get into the dealer's service center. I looked up some other repair shops and Northwest Auto Center kind of stood out from the rest of the crowd on the spreadsheet I made and so I took a chance and am glad I did. I was impressed with the thoroughness of the work they did for me and the fact that they even bothered to show me what they were going to do before and showed me how it was going during the repair job. I have never see this at any shop and take my word for it, at my age, I have seen a lot of shops all over the states and in several places in Europe.
As Always a great job. Thanks.
Wouldn't trust anyone else other than these guys!
I have been a customer for 15 years. Lori, Alex, and Bob are a great team. This is more than a shop, they are like family, and will take care of your needs. This is hard to find in todays world. Out of all the shops I have dealt with over the years, Northwest Auto is my #1 shop to take our vehicles to. Thank you and your hard working team.
Continued dependable service