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5
NorthWest Auto Center

Alex from NW Auto retrofitted by 1961 Willy's Jeep with disc breaks (replaced the original drum brakes). Alex did a stellar job, great communication through the process as well.

5
NorthWest Auto Center

We had a great experience. Making an appointment and the availability was very easy and they were very accommodating.

5
NorthWest Auto Center

Staff are always friendly and informative. Your location is convenient to me and I appreciate the rides to/from the shop. Prices seem reasonable. I feel I am getting honest, reliable workmanship. Thank you.

5
NorthWest Auto Center

Always friendly and great service

5
NorthWest Auto Center

Northwest Auto is my mechanic of choice.

5
NorthWest Auto Center

It is very good!

5
NorthWest Auto Center

I trust Northwest Auto Center to take good care of my Lexus and of me, and they do! The car is running great, and they do their jobs quickly and well. Thanks, Alex and team!

5
NorthWest Auto Center

I wouldn't trust my vehicle to anyone else Northwest Auto is always honest and works tirelessly to ensure you're taking care of just like family.

5
NorthWest Auto Center

Bob (my service advisor) and Alex (my mechanic) is without a doubt one of the best. You will definitely feel you're taken care of and at great value. An honest mechanic might sound like an oxymoron to some people. At least, that was my own skepticism after countless experience with other auto-shops that always breaches customer trust (adding on unnecessary services, billing unholy amounts, hidden fees undisclosed, repair not always being spot on - it goes on and on). I never thought I would find an auto-shop that has the trinity: 1) honest, 2) affordable, and 3) great customer service - but Bob and team proved me wrong and really went above. Northwest Auto-Center has declined/refused my business a couple times. Not because they couldn't help or they didn't appreciate me as a customer. In fact, it was the exact opposite. They turned me down because they advised it would be more beneficial to get certain services elsewhere considering time and cost. They could've very easily just taken me in and charge me the fee. This already speak volume about its integrity. The latest service I needed was to repair my engine. Bob originally advised that I take the car to the dealership instead in case they will cover it out of warranty - even though they can also fix it. The dealership quoted an absurd $4,000 and 1 month for needed service. Called Bob back and he offered to repair for approx $2,000 and a couple days. I'm going to refrain from commenting about the dealership because I'd say some very mean things. Thanks to Northwest Auto, car is now running like brand new and was able to save a whole 50%. I also had to tow my car around a few times between my home, Northwest Auto, and my dealership. This can be a headache coordinating but when I told Bob about it, he offered to keep my car for over a week until my appointment! Even when he is tight on space in the garage from other customers, he didn't want me as a customer to face the hassle. I'm just so happy there are honest businesses out there and that I've finally found this rare unicorn of an auto-shop.

5
NorthWest Auto Center

Bob took the time to analyze the "sound" coming from my engine compartment, then with my car in his shop, further evaluated the problem, found and fixed it and in a day and a half, I drove away completely satisfied. Good friendly and professional job; I'll be back now whenever I need new service.

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