NorthWest Auto Center
Bob (my service advisor) and Alex (my mechanic) is without a doubt one of the best. You will definitely feel you're taken care of and at great value. An honest mechanic might sound like an oxymoron to some people. At least, that was my own skepticism after countless experience with other auto-shops that always breaches customer trust (adding on unnecessary services, billing unholy amounts, hidden fees undisclosed, repair not always being spot on - it goes on and on). I never thought I would find an auto-shop that has the trinity: 1) honest, 2) affordable, and 3) great customer service - but Bob and team proved me wrong and really went above. Northwest Auto-Center has declined/refused my business a couple times. Not because they couldn't help or they didn't appreciate me as a customer. In fact, it was the exact opposite. They turned me down because they advised it would be more beneficial to get certain services elsewhere considering time and cost. They could've very easily just taken me in and charge me the fee. This already speak volume about its integrity. The latest service I needed was to repair my engine. Bob originally advised that I take the car to the dealership instead in case they will cover it out of warranty - even though they can also fix it. The dealership quoted an absurd $4,000 and 1 month for needed service. Called Bob back and he offered to repair for approx $2,000 and a couple days. I'm going to refrain from commenting about the dealership because I'd say some very mean things. Thanks to Northwest Auto, car is now running like brand new and was able to save a whole 50%. I also had to tow my car around a few times between my home, Northwest Auto, and my dealership. This can be a headache coordinating but when I told Bob about it, he offered to keep my car for over a week until my appointment! Even when he is tight on space in the garage from other customers, he didn't want me as a customer to face the hassle. I'm just so happy there are honest businesses out there and that I've finally found this rare unicorn of an auto-shop.