NorthWest Auto Center
Alex and his wife and Georgetta are awesome. I've been here twice, been recommended, and have referred others. Alex does great work. The labor costs are a little higher than what I've paid elsewhere, but given the location, convenience, and how fabulous these people are and the way they do business, I wouldn't dream of going anywhere else.In looking for a car mechanic, everyone is always afraid of being swindled. People fear their own ignorance about cars (with good reason!), and they are afraid of dishonest or bad mechanics who will do a bad job, lie about costs/parts, or ones who sabotage other things so the customer is forced to come back. Did I cover everything? What I can tell you about NW Auto is that Alex clearly takes a lot of pride in his work. He and everyone else there are as straightforward as can be about parts, labor, and costs. You are given estimates, along with "in the event of ______" estimates. My first time I went in for a simple brake job. I was a few dollars off from receiving a $50 rebate from NAPA, as opposed to a $25 rebate, so Alex tacked on little bit to my bill (after telling me), so that I could qualify for the higher rebate. As far as the actual repair, he went so far as to tighten up some other things (no cost), and he spotted some other things that he simply gave me a heads-up about for the near future.Another plus is that there is a parts shop right across the parking lot, and if you have a standard car, most everything is available. No waiting for X amount of days for a part to arrive. For my brake job, Georgetta actually played phone tag a little to try to find when the last part orders could be done, in the event I needed more than just brake pads and calipers. She called me back to let me know exactly when I should bring the car in so that I could best schedule it with work on my end.I always leave feeling fully informed, confident, happy, and I never feel like they are condescending or shady at all. Love them!!