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5
NorthWest Auto Center

We find them to be friendly, fair and patient. They take time to explain their diagnosis so the customer understands. They go beyond the "extra mile" as far as we're concerned. Thank you!

5
NorthWest Auto Center

Great place very honest people,they explain everything they need no rip off like other places,I will highly recommend this place to anyone...Thanks Alex and Lori...

5
NorthWest Auto Center

Needed to get broken off radio antenna removed. Recommended by nearby partsstore. Went to work right away, understood problem, did the work quickly andwas congenial. Very professional and reasonable price. Good ethical shop anda place you can trust your vehicle to.

5
NorthWest Auto Center

I have come here twice now and have found nothing to complain about. I am always skeptical about trying a new auto repair shop without a recommendation. Both times I have been brought out into the garage and an explanation of the problem, with part, was given. Plus there's free coffee and wi-fi while you wait. The lady behind the front counter is a sweet-heart too!Highly recommend this business to anybody who likes honest auto work!

5
NorthWest Auto Center

Trustworthy. A small business that acts like a first-class repair shop.I love that the business owner himself fixes the cars but he's not at all the car salesman type. I felt very comfortable talking to him, he's very approachable, sensible and straightforward. He seems like the kind of guy who's happier working in the garage area than the office of his shop. I'd rather come here than go to bigger shops with a lot of employee mechanics. The people who process the paperwork (insurance) are also awesome, they explain things clearly and they give callbacks when necessary. Another plus is there's an Enterprise in the adjacent parking lot for those cases where you need to rent a car while your car's in the shop, very convenient.

5
NorthWest Auto Center

I found these guys on Yelp, and decided to give them a try. I called a few minutes before 5 one afternoon to get a quote to install a part I already ordered off the internet, and they said they would get back to me tomorrow morning.Sure enough, 8:05 am I got a call with my quote. I agreed to the price and set an appointment for that afternoon. They told me it would take an hour to an hour and a half.They did the work pretty quick - just under 1 hour, and due to their check-in deal, I got 5% off.All in all, no complaints here! Prices were fair (I know this since I had previously received a quote from another shady place), the checkin deal made it a little bit sweeter, and they didn't take too long.I'll probably be back for future repairs.Oh, and as an added bonus, they have some old school RadioShack memorabilia from the 80s in display cases in their lobby. Niiiice!

5
NorthWest Auto Center

They are quite skilled and responsible guys. They are also working quite well with insurance (extended warranty) companies. As far as I know, they repair American, Japanese and European cars.

5
NorthWest Auto Center

Alex, Lori and Georgetta are awesome. Georgetta explained all the issues with my car, suggesting which ones needed to be done soon and which ones could wait a while so I could budget for them. While I only had an oil change here, I would say the service I received was top notch. Due to the amount of the repairs needed on my car, I decided it was time for a few one (I had an older model car). Alex understood, and was supportive of that direction, especially due to the amount of work needed.I felt the pricing for labor and estimates were fair. While I'll be taking the new car to the dealership due to the warranty, when it's out, I'm back here! I would totally suggest (and have) this place to friends and family.

5
NorthWest Auto Center

Alex and his wife and Georgetta are awesome. I've been here twice, been recommended, and have referred others. Alex does great work. The labor costs are a little higher than what I've paid elsewhere, but given the location, convenience, and how fabulous these people are and the way they do business, I wouldn't dream of going anywhere else.In looking for a car mechanic, everyone is always afraid of being swindled. People fear their own ignorance about cars (with good reason!), and they are afraid of dishonest or bad mechanics who will do a bad job, lie about costs/parts, or ones who sabotage other things so the customer is forced to come back. Did I cover everything? What I can tell you about NW Auto is that Alex clearly takes a lot of pride in his work. He and everyone else there are as straightforward as can be about parts, labor, and costs. You are given estimates, along with "in the event of ______" estimates. My first time I went in for a simple brake job. I was a few dollars off from receiving a $50 rebate from NAPA, as opposed to a $25 rebate, so Alex tacked on little bit to my bill (after telling me), so that I could qualify for the higher rebate. As far as the actual repair, he went so far as to tighten up some other things (no cost), and he spotted some other things that he simply gave me a heads-up about for the near future.Another plus is that there is a parts shop right across the parking lot, and if you have a standard car, most everything is available. No waiting for X amount of days for a part to arrive. For my brake job, Georgetta actually played phone tag a little to try to find when the last part orders could be done, in the event I needed more than just brake pads and calipers. She called me back to let me know exactly when I should bring the car in so that I could best schedule it with work on my end.I always leave feeling fully informed, confident, happy, and I never feel like they are condescending or shady at all. Love them!!

5
NorthWest Auto Center

Northwest Auto Center is located behind the NAPA auto parts store and next to Strictly BMW- super easy to find just off NE 20th ST. So, how can I give 5 stars to a mechanic shop you ask? Well, when you finally find a good one that problem solves and gets you another step closer to a solution and his rates are reasonable- this business relationship is definitely one to maintain and Alex gets 5 stars. I've had friends recommend Alex's shop to me in the past and the first time I brought my rig in was several years ago. Alex does good, fair work and always delivers on time. He can drop you off and will fetch you at your office if you're within some sort of radius- I work about 1/2 mile from the shop. The last time I had to bring my truck in was about 20k miles ago, when my seat belt receiver wasn't latching. Alex found me a replacement and it's still working like brand new. Now, as my truck nears 185k miles, Alex will recommend upgrades but he is not pushy nor will he try to upsell you. AS long as the garage is open, he has found a customer for life.

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